Return and Refund Policy

At Zeustride, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a simple and fair return and refund process to make things right.

Return Eligibility

  • Items must be returned within 30 days of receiving your order.

  • Returned items must be in their original condition — unworn, undamaged, and in the original packaging.

  • If the return is due to a customer reason (e.g., wrong size, change of mind), the customer is responsible for the return shipping cost. The cost will depend on the courier you choose.

  • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping cost in full.

Return Address

Address:
Longhuzhen Huanancheng No. 1 Building 5A-C11
Xinzheng City, Zhengzhou, Henan Province, China
Postal Code: 451191

How to Return

  1. Contact us at service@zeustride.com to initiate a return.

  2. We will provide you with detailed return instructions and, if applicable, a prepaid return label.

  3. Ship the item(s) back to us using the provided label or a courier of your choice.

Refund Process

  • Once we receive and inspect your returned item, please allow 5–7 business days for processing.

  • Refunds will be issued to your original payment method.

  • You will receive an email notification once your refund has been processed.

Exceptions

  • Items marked as Final Sale or Clearance cannot be returned or refunded.

  • If the return is due to a customer reason, the customer is responsible for the return shipping cost.

  • If the return is due to an error on our part, we will fully cover the return shipping fee.

Order Cancellation

  • Orders may be cancelled within 24 hours of placement, provided the order has not yet been shipped.

  • Orders are typically processed within 1–3 business days.

  • If cancellation occurs before shipment and within the allowed time frame, a full refund will be issued.

If you have any questions or need help with your return, please contact us at:
service@zeustride.com

We’re always happy to assist and appreciate your trust in Zeustride.

Thank you for shopping with us!